This Policy was last reviewed and updated on: December, 2025
Substation Macclesfield Limited is a Macclesfield based company that provides a state-of-the-art bouldering centre. We aim to provide the best for our customers in terms of experience whilst maintaining our environmentally conscious ethos and giving back to the community in various ways.
Welcome to our Privacy Policy page! When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, this allows us to communicate with you more effectively, and make your experience smoother. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. We’ve tried to keep it as simple as possible.
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. Substation Macclesfield Ltd makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, Substation Macclesfield Ltd does not control every risk related to the use of the Internet and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other websites or other internet sources. As Substation Macclesfield Ltd cannot control these websites and external sources, Substation Macclesfield Ltd cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these websites or external sources.
You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our website by email. If you receive promotional emails from us and would like to opt out, you can do so by following the directions in that message. These choices do not apply to mandatory service communications that are part of certain website services.
Our website uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalising) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various website services you use to give you a more seamless, consistent and personalised experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
We only collect and use personal data where we have a lawful reason to do so. This includes where it is necessary to provide our services, such as memberships, bookings, classes or purchases. Where you have given your consent, for example by signing up to receive marketing communications. Where it is necessary for our legitimate business interests, such as improving our services, preventing fraud, or keeping our systems secure. And where we are required to comply with a legal obligation.
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorised. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems, and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose person
A list of our partners that we share your data with for operational reasons can be found below:
Some of the third-party services we use may process data outside of the UK. Where this happens, we ensure appropriate safeguards are in place to protect your personal data, in line with UK data protection laws.
We take the security of our customers' data very seriously and as such only use vetted, reputable suppliers whenever possible based in the UK or countries with similarly strict data privacy laws. We use secure systems and trusted technology to help protect personal data from unauthorised access.
In the unlikely event that any of our customer data is breached, we will notify affected customers immediately via email at macclesfield@substation.co.uk.
We only keep personal data for as long as necessary to operate our services, meet legal or accounting requirements, or for other legitimate business purposes. When personal data is no longer required, it is securely deleted or anonymised.
Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site. This helps us improve our services and user experience. You can control or disable cookies through your browser settings.
If you would like to access, correct or delete your personal data, or if you have any questions about this Privacy Policy, please contact us at:
macclesfield@substation.co.uk
If you’re unhappy with how we handle your data, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).
© All rights reserved by Substation Macclesfield Limited.
